OUG! Madison
Premium Booking Fees &
Cancellation Policies
A clear guide to scheduling deadlines, priority booking fees, and cancellation terms for our clients.
Why These Policies Exist
Our scheduling system protects three things: your pet's consistent care, our team's dependable income, and availability for all clients.
Clear deadlines and transparent fees let us plan responsibly and show up reliably— because when you reserve care with us, you can count on it happening. We believe clarity is kindness — for you and for our staff.

Thinking About Canceling Your Dog's Walk?
Is someone unexpectedly home sick? Working from home when you're usually out?
We're happy to show up for your scheduled visit so your pup can stick with their routine. Many dogs benefit from consistency even when their humans' plans shift. Just give us a heads-up about any special accommodations or pivots needed for your visit.
Flexible Scheduling & Priority Booking
We schedule visits thoughtfully to ensure consistent care for every client. When plans change or urgent needs arise, we accommodate last-minute requests whenever possible. Priority bookings may be available after standard deadlines, depending on capacity.
Dog Walks/Visits — Priority Booking
Travel/Vacation Care – Priority Booking

Same-day requests submitted before 8am are often possible. While not guaranteed, we will always do our best to help when availability allows.
Late Cancellations
Because visits are reserved specifically for your household, cancellations after the deadline result in the full visit charge.
We understand that true emergencies happen. When they do, please reach out. We are committed to working with our clients thoughtfully and fairly whenever unexpected circumstances arise.
If you have questions about an upcoming reservation, our support team is always happy to clarify deadlines before they arrive. Email us at [email protected]